CUSTOMER SUPPORT

At SAX Insurance Agency, our dedicated customer support team is committed to providing exceptional service to homeowners, community association managers, lenders, and other valued clients. Whether you need to request a quote, report a claim, or obtain a certificate of insurance, we’re here to guide you every step of the way. With convenient online access for policy information and certificates, and direct support available at 888.SAX.5390, we strive to make your insurance experience seamless, efficient, and tailored to your unique needs.

Request a Quote:

For a competitive offer for any of the areas we serve, please call us at 888.SAX.5390. or fill in the form.

Report a Claim:

If you are a HOMEOWNER who lives in a community where SAX services the HOA’s insurance, your first step is to report the potential claim to the association community manager. Your Board of Directors is trustee for the association’s insurance policies and all insurance related matters must be brought to its attention. If you are a Community Association Manager with the need to report a claim, please call us at 888.SAX.5390. or fill in the form

Request a Certificate:

If you are a residential homeowner or a lender of a unit owner/homeowner, please read.

To better serve our clients, we have made it possible for you to obtain condominium certificates of insurance by using the online delivery service at www.eoidirect.com.

EOI Direct provides state-of-the-art, round-the-clock, online access to insurance information for homeowners, lenders, mortgage brokers, closing agents and realtors in need of Master Policy data for community associations.  EOI Direct delivers valuable insurance information in minutes instead of days or weeks.

To request a certificate of insurance or to view the policy coverage listed on a particular certificate, please visit www.eoidirect.com.

If you are a first-time user:

• Follow the links to register and write down your User ID and Password;
• Once you have logged on to your account, click “Evidence of Insurance ” to search and access the association policy information you are seeking.

Renewals and summaries of master policy information are available free of charge. A delivery charge may apply for mortgagee clause additions; however, there is no cost to register for access to the website.

If you have any problems with the website or need customer service, please contact EOI Direct at (877) 456-3643 from 9AM to 8PM (EST) Monday through Friday.